Compulink Reverse Mortgage: What Celink Borrowers Should Know

A Compulink reverse mortgage is not a separate kind of loan. Compu-Link Corporation, which does business as Celink, is a reverse mortgage servicer: the company that sends statements, processes line-of-credit draws, issues payoff quotes, and collects the annual occupancy certification. It does this for lenders and investors who own reverse mortgages, and it is also HUD's contractor for HECMs that HUD itself now holds. If Celink's name is on your mail, your loan is still your loan, on the same terms you signed.

I get this question from Bend homeowners more often than you would expect. Someone closed a reverse mortgage years ago with one company, and now the letters come from Lansing, Michigan or Tulsa, Oklahoma, under a name they have never heard. That is normal in reverse lending, and it is not a sign that anything went wrong. It does mean you should know who is who, because the servicer is the company you will deal with for the life of the loan.

Brian Albrich and Fairway Independent Mortgage Corporation are not affiliated with, endorsed by, or sponsored by Compu-Link Corporation or Celink. The company's name is used here only for identification, so borrowers can understand who is servicing their loan.

Who Is Behind a Compulink Reverse Mortgage Statement

People search for "Compulink," "Compu-Link," and "Celink" interchangeably. They are the same company. The facts below come from Celink's own licensing disclosures and from HUD's list of servicing contractors, both checked September 30, 2026.

Those two addresses explain most of the confusion. The Lansing operation services loans on behalf of the companies that own them. The Tulsa operation services the HECMs that have been assigned to HUD. Which one you hear from depends on who owns your loan today.

Why a Compulink Reverse Mortgage Letter Comes From a Company You Never Chose

Three different roles can sit behind one reverse mortgage, and they are often three different companies:

• The lender is who you met, applied with, and closed with.
• The owner or investor holds the loan afterward. On a HECM, the lender usually pools it into securities, and the servicing rights can be sold.
• The servicer or subservicer does the day-to-day work. A subservicer like Celink is hired by the owner of the servicing rights to run the account.

Celink describes its platform as supporting "private label" servicing, which is why some borrowers never see the Celink name at all. Their statements may carry their lender's name or a generic department name, while Celink runs the account in the background. Others see Celink or Compu-Link directly. Either way, the servicer follows the loan documents and HUD's rules. It cannot change your interest rate margin, your principal limit, your payment plan terms, or your non-recourse protection.

Who subservices a particular lender's loans is a business arrangement that can change, so I will not guess at anyone's. Your most recent statement and any transfer notice you received are the authoritative sources for who services yours.

When HUD Owns Your Loan: Compulink and Secretary-Held HECMs

The Tulsa side of a Compulink reverse mortgage relationship exists because of a feature most borrowers never hear about at closing. Under 24 CFR 206.107, once a HECM balance reaches 98 percent of the maximum claim amount, the lender may assign the loan to HUD, provided the lender is current on its obligations and the loan is not due and payable. After assignment, HUD holds the loan as a "Secretary-held" HECM, and HUD's list of servicing contractors names Compu-Link Corporation as the company responsible for servicing those loans and HECM subordinate mortgages.

What assignment changes is the paperwork trail. What it does not change is your loan. Assignment to HUD is not a default and does not make the loan due. Your payment plan, your line of credit, and your non-recourse protection carry over unchanged, because they are terms of the loan itself. How the loan ends, and what heirs owe, is covered on reverse mortgage heirs, so I will not repeat it here.

Two practical rules come straight from HUD's contractor page and Compu-Link's own:

1. HUD does not accept wire transfers for Secretary-held HECMs. Payoffs must be made by cashier's check or certified funds payable to the Department of Housing and Urban Development and sent to Compu-Link. Any payoff statement for a Secretary-held HECM that contains wiring instructions is fraudulent, and HUD asks you to report it to the FHA Resource Center at 1-800-CALLFHA (1-800-225-5342).
2. A payoff request needs specific information. Compu-Link lists the ten-digit FHA case number, the borrower's name, the full property address, the anticipated payoff date, the requester's contact information, where to send the statement, and signed authorization if someone other than the borrower is asking. If the borrower has died, an executor or heir must send the document that gives them legal access, such as letters of administration, with a signed third-party authorization.

That second rule matters most to families. If you are settling a parent's estate in Deschutes County, have the FHA case number and your authority documents ready before you call. The larger sequence for heirs is on what happens to a reverse mortgage when you die.

What a Compulink Reverse Mortgage Servicer Handles for You

Celink's contact page describes a borrower portal where current borrowers can see loan details, download statements, request funds from a line of credit, get a payoff quote, and upload forms. In practice, the servicer is your point of contact for:

• Statements. Your balance, interest, mortgage insurance, and any fees added during the period.
• Line of credit draws. The request goes to the servicer, and the federal timing rules apply no matter who services the loan. The mechanics are on reverse mortgage line of credit.
• Payoff quotes. Needed for a sale, a refinance, or an estate.
• Property charge notices. If taxes or insurance go unpaid, the servicer is the one who writes to you, and if you have a set-aside, the servicer pays those bills from it.
• The annual certification. Under 24 CFR 206.211, at least once each calendar year the servicer must verify your contact information and confirm the home is still the principal residence of at least one borrower, and each borrower must certify it. You can also name an alternate contact the servicer will reach if you cannot respond. If there is an eligible non-borrowing spouse, a second annual certification confirms they are still married to the borrower and still live there.

Of everything on that list, the certification is the one to never ignore. What happens if it goes unanswered is laid out on can you lose your home with a reverse mortgage. The short version: return it on time, every year.

Fees a Reverse Mortgage Servicer Can Add to Your Balance

Because a reverse mortgage has no monthly payment, servicing costs are added to the loan balance rather than billed to you. Celink publishes a schedule of borrower fees, and for FHA-insured HECMs it lists these limits:

• A monthly servicing fee of no more than $30 on fixed-rate and annually adjusting HECMs, or $35 on monthly adjusting HECMs, where the loan allows one.
• A repair administration fee of no more than the greater of 1.5 percent of the repair advance or $50, when post-closing repairs are required under the repair rider.
• Up to $20 to switch payment plans, for example from a line of credit to monthly payments.
• Attorney and trustee fees actually incurred if a loan is referred for foreclosure or deed in lieu, plus certain recording and release costs.

For proprietary reverse mortgages, Celink notes that fees depend on the loan program and the lender's terms. Your statement should show every charge. If one looks wrong, the next section is how you challenge it.

How to Resolve a Problem With a Compulink Reverse Mortgage

Federal servicing rules give reverse mortgage borrowers real tools, and the order you use them in matters.

1. Call first, using the number on your statement. Many problems, such as a missing draw or a misplaced certification, clear up in one call.
2. Put it in writing. Regulation X's error-resolution and information-request rules (12 CFR 1024.35 and 1024.36) apply to reverse mortgages. The servicer must acknowledge a written notice of error or information request within five business days. It must fix or explain most errors within 30 business days, and a wrong payoff balance within seven. A request for the name and contact information of the loan's owner must be answered within ten business days. Send it to the address the servicer designates for these notices, and keep a copy.
3. Escalate if the answer does not hold up. You can file a complaint with the Consumer Financial Protection Bureau, and because Celink holds an Oregon mortgage servicer license, the Oregon Division of Financial Regulation is another route. For a HUD-held loan, the FHA Resource Center is the HUD contact.

One gap to know about: Regulation X's early-intervention and loss-mitigation procedures (1024.38 through 1024.41) do not apply to reverse mortgages. Help for a reverse borrower who falls behind on taxes or insurance comes from HUD's own HECM rules instead, including repayment plans, which are covered on the can the bank take your home page.

Servicing Transfers and Other Reverse Mortgage Servicers

Celink is one of a small number of companies that service reverse mortgages, and loans move between them. Regulation X requires written notice of a transfer: the old servicer must send it at least 15 days before the transfer takes effect, and the new servicer within 15 days after, unless they send one combined notice at least 15 days ahead. A transfer notice arriving by mail is ordinary.

A phone call claiming your servicer has changed is not. Servicing changes are a favorite opening for impersonators, so check any new contact information against your most recent statement or the official notice before you share information or send money. The patterns to watch for are on reverse mortgage scams and red flags. Other names you may see on reverse mortgage mail include PHH, now Onity Mortgage, whose story is on the Liberty reverse mortgage page.

What Every Reverse Mortgage Requires of You

These terms apply to every FHA-insured HECM, whoever services it, because they come from HUD rather than from any lender or servicer:

• Age. Borrowers must be 62 years of age or older to qualify for a HECM. Certain proprietary reverse mortgage products may be available to borrowers as young as 55, depending on the state and program. The details are on reverse mortgage age requirements.
• You keep the title. With a reverse mortgage you keep the title to and ownership of your home. A change of servicer, or assignment to HUD, does not change ownership.
• Ongoing obligations. You remain responsible for paying property taxes, homeowners insurance, and any HOA dues; for maintaining the home; and for occupying it as your primary residence. Failure to meet these obligations may cause the loan to become due and payable.
• Non-recourse. A HECM is a non-recourse loan, so you or your heirs will never owe more than the home is worth at the time the loan is repaid.
• Counseling. Before obtaining a HECM, all borrowers must complete a session with a HUD-approved counselor who is independent of the lender. See reverse mortgage counseling for what to expect.

A reverse mortgage is a home-secured loan that must be repaid. Proceeds are loan proceeds rather than income, so they are generally not treated as taxable income, though you should confirm your own situation with a tax advisor.

A Compulink Reverse Mortgage in Bend and Central Oregon

About 21.8 percent of Deschutes County residents are 65 or older, so a lot of Bend households already have a reverse mortgage serviced by someone out of state. If yours is one of them, a servicer letter is usually just housekeeping. It is also a good moment to ask whether the loan still fits. If your home has gained value since you closed, a reverse mortgage refinance may open up a larger line. If you are thinking about selling or paying the loan off, how to get out of a reverse mortgage walks through the options.

Brian Albrich works out of 601 NW Harmon Blvd in Bend and meets homeowners across Bend, Redmond, Sunriver, Sisters, La Pine, and Prineville. Bring your latest statement, whoever services it. If you are shopping for a new reverse mortgage, start with how a reverse mortgage works or the Bend reverse mortgage guide.

Compulink Reverse Mortgage: Frequently Asked Questions